
Frequently Asked Questions
Yes โ the price on our website already includes free international shipping to your address. No additional shipping fees are charged by FerrumDecor.
The only possible additional costs are customs duties, import taxes, or VAT charged by your country's customs authority. These depend on your country's legislation and are not part of the product price. For most orders to the US and UK, our clients experience no unexpected customs charges.
We ship via DHL Express and UPS, with full tracking from our workshop to your door. Typical transit time after dispatch is 5โ8 business days to the US and UK, and 3โ5 days within the EU. We have shipped to over 40 countries and can advise on customs considerations for your destination before you order.
Production time depends on the product type and complexity. Standard lead times after drawing approval are: vent covers and mailboxes 5โ8 business days, floor hatches approximately 3 weeks for standard configurations, and custom or motorized floor hatches 4โ5 weeks.
All lead times start after you approve the shop drawing โ a dimensioned diagram we send before production begins. This step typically takes 1โ3 days and ensures your order is fabricated exactly to your specification.
For time-sensitive projects, contact us before ordering. We accommodate expedited production in some cases depending on workshop load. Once your order is dispatched, you receive a tracking number and estimated delivery window the same day.
We fabricate in corten (weathering steel), 304 and 316L stainless steel, solid brass, copper, and powder-coated mild steel. Each material serves a different environment and aesthetic.
Corten develops a protective rust-patina over 2โ4 years and suits exposed outdoor or industrial settings. Stainless steel (316L, marine grade) is the best choice for humid interiors, bathrooms, coastal properties, and commercial use. Brass develops a warm living finish and is our most popular choice for premium interiors. Copper offers the most distinctive architectural character and a natural antimicrobial surface. Powder-coated steel is the most affordable option for sheltered dry interiors.
Every material is sourced at architectural grade โ no thin-gauge substitutions, no plating over base metal.
Yes. Custom sizing is core to the process โ there are no standard sizes in the FerrumDecor range. Every product is fabricated to your exact opening dimensions with production accuracy up to 0.1 mm.
For vent covers, you specify the duct opening and the outer frame overlap. For mailboxes, you specify the slot opening, storage chamber depth, and mounting configuration. For floor hatches, you specify the clear opening, frame type, glass specification, and lifting mechanism.
Custom patterns are available on vent covers and mailboxes โ perforated geometric arrays, bespoke cut-outs, or etched text. Send us the opening dimensions, installation type, and a reference image for any pattern or finish preference. We send a shop drawing for approval before production starts.
These are three distinct product categories that share the same fabrication philosophy โ architectural-grade metal, custom to your exact dimensions, with no standard sizes.
Mailboxes are our original product: wall-mounted or post-mounted postal enclosures fabricated in corten, stainless, or brass. They are typically personalized with house numbers or laser-engraved names.
Vent covers replace standard pressed-metal grilles with precision-cut architectural panels. They install over existing duct openings and transform a utility element into a design detail in floor, wall, or ceiling positions.
Floor hatches are structural access panels that flush-mount into finished flooring โ available in steel (tile-finish insert), solid stainless, or glass. They provide discreet access to basements, wine cellars, crawl spaces, or utility runs while becoming invisible in the finished floor.
Send your dimensions, material preference, and installation type via WhatsApp (+380 67 381 44 04) or email (ferrumdecorstudio@icloud.com). A photo of the installation location is helpful but not required.
For vent covers and mailboxes, the quote is typically confirmed within a few hours. For floor hatches, we usually need 24 hours to prepare a dimensioned quote including mechanism and glass specification.
After the quote is accepted, we prepare a shop drawing โ a dimensioned diagram showing your exact product โ which you approve before production starts. This drawing review is included in the price and ensures there are no surprises at delivery. Payment is made in advance via bank transfer, Wise, or PayPal.